We strive to provide good customer support.
We always make sure that each product is met with our standards. We provide good products to international customers. We deal products that are representing Japanese traditional crafts. We are not dealing products that are made outside of Japan. Our products are not flimsy.
We take photos of each product by ourselves to check each specification from makers. Some online shops may reuse or scan photos provided by makers on their web sites, but we strive to provide more accurate information by taking the cost of shooting all photos by ourselves. Moreover, we strive to provide accurate dimensions of each product, accurate information of the origin, notice and care. We would like to eliminate any ambiguousness for the sake of international customers to avoid misunderstanding.
We update tracking information of customers' packages. We will update the delivery status, and when we see any delay, we will investigate the status.
We pay attentions on international shipments. We will protect customers parcel from any anticipated damages and dews during an airplane flight. We deliver customers orders by Express Mail Service International because we believe that the service is the best regarding price performance, safety and reliability.
We strive to be prompt on shipping and customer support. We keep our stock at our warehouse or nearby makers' warehouses to guarantee prompt shipments to overseas customers. We are not "drop shipping". We strive to answer customers questions promptly.
Although Japanese living cultures are quite different from those of foreign countries, we believe that many Japanese traditional items are still helpful for dressing up rooms of other countries. We would like to help customers find out and add one more taste to their livings. We hope that Japanese traditional crafts will be an option for your living!